Monitoring Technician
Company: Solar Maintenance Pros Inc
Location: Fresno
Posted on: May 8, 2024
Job Description:
Monitoring Technician
The monitoring technician is responsible for utilizing several
computer software programs in order to visually scan, observe and
analyze all client solar systems for any production or
communication issues. The monitoring department keeps a continuous
watch (both manual and automated) over our client's solar systems.
The monitoring technician should have excellent analytical and
multitasking skills, be detail oriented, have a positive and
professional demeanor, as well as a genuine desire to assist our
clients.
Basic functions of the monitoring technician:
- Utilize the Solaredge software platform to view and analyze
client system production.
-
- Ability to analyze all data found to determine proper system
function and production.
- View dashboard to confirm appropriate production for system
size.
- View additional systems in similar size if needed to compare
appropriate production for system size.
- View inverter to ensure no internal errors.
- View inverter device screen to ensure the system is on, running
properly and all optimizers are being read.
- View system layout to confirm each individual panel is
functioning and producing properly.
- View playback feature on the layout to observe weekly
production trends for each individual panel.
- View current list of systems with production, communication
and/or optimizer issues.
- Utilize the online Solaredge Technician Chat Support feature to
troubleshoot any systems found to have issues.
- Utilize the Enphase/Enlighten software platform to view and
analyze client system production.
-
- Ability to analyze all data found to determine proper system
function and production.
- View dashboard to confirm appropriate production for system
size.
- View device list to confirm no production issues with the
system Envoy and/or microinverters.
- View system layout to confirm each individual panel is
functioning and producing properly.
- View playback feature on the layout to observe weekly
production trends for each individual panel.
- View current list of systems with production, communication or
optimizer issues.
- Utilize the online Enlighten Help Chat Support feature to
troubleshoot any systems found to have issues.
- Utilize our in house monitoring software (KTU - Know True Up)
to view and analyze both client system production and utility
data.
-
- View Solar Production issue report.
- Cross reference any issues with appropriate inverter platforms
(Solaredge or Enphase).
- Document issue and resolution in the comment section for each
client issue.
- Utilize utility data to confirm if system issues are production
loss or communication loss.
- Document all occurrences (on any platform) of client system
issues into the chatter section of the client project page in the
Salesforce client management system, as well as onto the Monitoring
Spreadsheet.
- Work closely with the technician service department to schedule
technician appointments to troubleshoot and/or resolve system
issues.
- Keep continuous track of issues, and keep updated notes of
progress.
- Document resolution of issues:
- Tech site visit
- Fixed remotely by Solaredge or Enphase Support
- Fixed remotely by monitoring department
- Follow up on all unresolved issues to completion:
- Need to order/warranty out parts and schedule return tech
visit.
ADDITIONAL TASKS OR DUTIES MAY BE ASSIGNED BASED ON THE NEEDS OF
THE MONITORING DEPARTMENT AND THE COMPANY AS A WHOLE.
Keywords: Solar Maintenance Pros Inc, Hanford , Monitoring Technician, Professions , Fresno, California
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