Teller
Company: Westamerica Bank
Location: Hanford
Posted on: May 25, 2023
|
|
Job Description:
Description:
Westamerica is among the largest commercial banks headquartered in
California. We are looking for outstanding people to join our
winning team. We reached our current strength because our
employees, customers, and shareholders believe in the same
fundamental goals: Delivering a wide variety of financial services
with a superior customer service guarantee.
JOB SUMMARY: Under direct supervision: Provides quality service to
customers. Promotes sales of Bank services and products.
Weekly Working Hours:32
ESSENTIAL FUNCTIONS:
Customer Service
Deliver 5 points of service to external customers. (Your Community
Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of
fact, Everybody makes a difference)
Adhere to QIS standards.
Actively contributes to team success through clear, effective
communication with co-workers
Sales Referrals
Promote sales of bank's services. Meet goal of $110/FTE per month
on average.
Cross sell appropriate products and services to clients and
prospects.
Contributes to Key Initiatives.
Teller Standards and Work Habits
Meet established standards for accuracy and compliance, while
adhering to policies and procedures.
Un-located cash differences, operating losses, and BSA errors (see
attached Teller Standards) to be within established limits.
Adhere to Control Consciousness policies and procedures.
Follow branch security procedures in opening, closing, and branch
operations.
Under the direction of the CSM, provides support with daily
operational tasks. Assigned tasks may include processing Branch
Capture, certifications, assisting with cash shipments as well as
balancing the ATM and Vault.
Meet attendance guidelines.
Sound Decision Making
Exercise good judgment and common sense in protecting Bank assets
while providing excellent customer service.
Responds well to constructive feedback and works to correct any
noted concerns
Takes personal responsibility for quality and quantity of work.
Compliance Responsibilities
Complete regulatory tutorials to ensure understanding of compliance
standards and expectations.
Answer regulatory questions correctly during Audit/Branch
Review.
PROMOTIONAL GUIDELINES:
Tellers are eligible for promotion based upon the following minimum
criteria:
Must be in current position for six months.
Performance and minimum referral criteria must be met at least four
times during the previous six-month period (refer to the "Minimum
Monthly Referrals" matrix in Chapter 18 of the Operations Manual
for current referral criteria.
Must not have been on counseling for same six-month period.
Performance appraisal does not contain a "below expectation" and/or
"needs improvement" in any rated category.
CSM may require additional training/classes based upon specific
branch need.
Work Environment:
The work environment described here is representative of those an
employee encounters while performing the essential functions of the
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. The employee
generally works in an office environment but may occasionally be
required to perform job duties outside of the typical office
setting. While performing the duties of this job, the employee is
occasionally exposed to moving mechanical parts. The noise level in
the work environment is usually moderate.
EQUIPMENT USED TO PERFORM FUNCTIONS:
10-key machine, typewriter, Fax & photocopier, ATM, tube system for
drive-up window, Branch Capture equipment.
DECISION MAKING: (Give examples of decisions and recommendations
made by incumbent)
Accept and process check of a bank customer written to a
non-customer when the non-customer produces proper
documentation.
Identify best approach to obtain additional data from customer when
there appears to be questions about the legitimacy of their
requested transaction.
SUPERVISORY RESPONSIBILITY: (List number of subordinates)
Directly Supervised: -0-
Supervised by Subordinates: -0-
FINANCIAL IMPACT:
Inaccurate transactions will impact branch's cash balances,
decrease teller incentive payouts and may result in customers
feeling discontent toward the bank.
Requirements:
MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO
PERFORM JOB FUNCTIONS:
Good customer relations and basic math skills required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of the job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job the employee may be
required to use hands to finger, handle, feel, or manipulate
computers, calculators, phones and other office equipment and must
be able to clearly communicate and write, hear, and talk with
co-workers and customers. The employee is required to walk and
stand for long periods of time. The employee is required to
occasionally reach, sit, stoop, kneel or crouch. The employee may
occasionally lift and/or move up to 25 pounds. Specific visual
abilities are required in the job including close vision, distance
vision, color vision, peripheral vision, and ability to adjust
focus.
MENTAL DEMANDS:
Accurately count and dispense funds to customer.
Recognize opportunities to cross-sell products.
Respond positively to challenging customers.
Maintain established service standards.
EOE
Westamerica Bank's Privacy Policy may be found at:
www.westamerica.com/about/privacy
Keywords: Westamerica Bank, Hanford , Teller, Other , Hanford, California
Click
here to apply!
|