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Sr. Imaging Scheduling Associate (Outpatient) - Full Time, Care Connection Center, Hanford

Company: Adventist Health NW
Location: Hanford
Posted on: June 6, 2021

Job Description:

Adventist Health is more than an award-winning health system. We provide whole-person care to our communities and champion the greater good - from the operating room to the boardroom, we are driven by our unique passion to live God's love through health, wholeness and hope. From Oregon to Oahu, we have a calling to always do more. Now is your chance to apply your passion to our mission.

We're looking for someone to join our team as a Sr. Imaging Scheduling Associate (Outpatient) who:

Schedules and prepares patients for all routine and specialty outpatient imaging procedures and exams. Serves as mentor to staff. Applies substantial knowledge of the job and experience to complete a wide range of activities with varying difficulty. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Essential Functions:

  • Screens and schedules all outpatient radiology procedures and exams, pulmonary function tests and first appointment nuclear stress tests (NSTs). Communicates with patients and/or family members in order to relay instructions and protocols for scheduled exams or procedures. Diffuses emotionally-charged customer relations as needed.
  • Obtains, inputs and verifies all necessary demographics, diagnostics, authorizations, physician orders, special instructions and insurance information. Accommodates special needs and other patient requirements. Adheres to Health Insurance Portability and Accountability Act (HIPAA) and other patient confidentiality guidelines and regulations.
  • Drives productivity volume by streamlining department protocols, minimizing caller wait and hold times, regularly contacting patients and physician offices to ensure continued progress for anyone unable to be seen immediately. Resolves all scheduling backServes as mentor to scheduling staff and as a liaison between physician offices, radiology staff, support staff and business offices. Imports and scans outside images to PACS. Loads images for radiologists to dictate. Manages outside studies by coordinatiGreets and registers patients upon check-in, ushers patients to dressing and exam rooms and transports patients as needed.
  • Performs other job-related duties as assigned.

You'll be successful with the following qualifications:


  • High School Education/GED or equivalent: Preferred
  • Associate's/Technical Degree or equivalent combination of education/related experience: Preferred

Work Experience:

  • Two years customer service experience: Preferred

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.

Keywords: Adventist Health NW, Hanford , Sr. Imaging Scheduling Associate (Outpatient) - Full Time, Care Connection Center, Hanford, Other , Hanford, California

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