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Customer Service Representative

Company: Nichols Farms
Location: Hanford
Posted on: January 11, 2022

Job Description:

Nichols Farms is one of the top processors/marketers of pistachios in the United States. For more than two decades, Nichols Farms has maintained superior quality and provided exceptional service to major retail and wholesale clients domestically and internationally. Nichols Farms maintains a state-of-the-art processing facility at their corporate headquarters in Hanford, California, employing over 350 employees. Join the Nichols Farms Team in their objective of continued growth. Nichols Farms is an employee-oriented company dedicated to training and growth of team members.The Nichols Farms Mission and Vision supports a culture of striving for mutual success of our employees, suppliers and customers through operational excellence and educational development.POSITION SUMMARY: The Customer Service Representative is the first point of contact with existing customers, answering their queries and increasing overall satisfaction. The right candidate will bring customer interfacing experience, time management, analytical skills, & prioritization skills to the table for a selected book of Nichols Farms customers. Responsibilities include a variety of support and office administration duties related to servicing domestic and export customers. A successful Customer Service Representative requires collaboration with cross-functional partners, all while demonstrating Nichols Farms core values. MAJOR DUTIES AND RESPONSIBILITIES: Perform and ensure accurate data entry of all domestic customer orders.Perform and ensure accurate data entry of all customer contracts.Maintain contract balance updates on a monthly basis.Assist in the development and maintaining of customer data base. (Customers, contracts, price lists, etc.)Analyze orders vs FG inventory to ensure all orders are 100% fulfilled.Assist in establishing strategic account plans to achieve company objectives for product and services.Approach work with a continuous improvement mindset when providing excellent and quick customer service to all customers.Develop and maintains relationships with customers, brokers and others that will achieve the company's sales goals.Assist in establishing new customers and/or markets for off-grade items (almonds & pistachios).Prepare and executes export document packets for all export shipments.Assist in the establishment of and maintains a consistent corporate image throughout all product lines, promotional materials, and events.Provide sales support for the assigned geographic area to support achievement of profitable growth for the Industrial business.Establish and maintain good working rapport and communication with all levels and functions including Nichols Farms customers; and manages interface and coordination with all functions, involved in the customer supply chain including logistics, customer service processes, order fulfillment and invoicing and payment. Perform other tasks and special projects as assigned.JOB ATTRIBUTES:Leadership: Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Ethical: Maintain high ethical standards in every aspect of job performance.Communication: Excellent verbal and written skills, as well as ability to make presentations.Interpersonal: Ability to effectively build relationships with co-workers and outside colleagues and customers. Goal Orientation: Attention to establishing and achieving goals and objectives for self and team on a continuous basis.Detail-oriented: Attention to detail, and ability to prioritize and manage multiple tasks.Analytical Skills: Ability to apply logical thinking to both simple and complex issues, analyze Information, and make solution-oriented decisions or recommendations.Team Involvement: Works effectively with teams and work groups. Actively participates in problem solving and interacts with team and work groups to achieve team and organizational goals.Adaptability: Ability to adapt to change in the workplace. Capable of functioning in a fast-paced entrepreneurial corporate setting.EDUCATION AND EXPERIENCE:Education: A.A. Business Degree or combination of experience and education. Experience: 1-2 years customer service experience preferredComputer Skills: Proficiency in MS Office SuiteWORK ENVIRONMENTWork is performed in an office environment in a controlled atmosphere building and primary work environment will be in an office setting. As part of the scope of this role minimal duties may include being inside the plant manufacturing environment, which may include high levels of noise. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, walk, stand, climb stairs, and reach with hands and arms. The employee may lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception. The employee will, at times, be required to wear Personal Protective Equipment (PPE), as designated by the company. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.EOE/M/F/D/V

Keywords: Nichols Farms, Hanford , Customer Service Representative, Hospitality & Tourism , Hanford, California

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