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Retail Assistant Manager

Company: Tractor Supply Company
Location: Hanford
Posted on: June 4, 2019

Job Description:

Overall Job Summary This position is responsible for proficiency in all areas of a retail operation. The position serves as the second in charge of operations to the Store Manager. Duties include providing leadership and direction to the store team, ensuring a positive customer shopping experience and performing operational activities throughout the store and giving appropriate direction to the store Team Members. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures. Job Duties (Essential Functions) It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

  • Maintain regular and predictable attendance.
  • Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime, as dictated by business needs.
  • Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
  • Take the initiative to support selling initiatives (GURA):
  • Greet the Customer
  • Uncover the Customers' needs
  • Recommend products
  • Ask for the Sale
  • Proficient in all Team Leader and Receiver functions.
  • This position is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in this position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:
    • Assist Store Manager in Store Operations including: driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks.
    • Support Store Manager in Team Member counseling, hiring/staffing decisions, scheduling, Team Member training and development, and maintaining a productive work environment.
    • Perform Opening/Closing procedures.
    • Transport and make deposits to the bank.
    • Resolve customer complaints/issues and ensure the customer has a positive experience.
    • Lead freight movement, and support merchandising initiatives, feed management, and inventory control.
    • Train Team Members on the appropriate application of policies and procedures.
    • Operate cash register/computer
    • Supervise cash handling procedures.
    • Adhere to loss prevention standards and respond to any alarm calls as needed.
    • Operate Forklift and Baler
    • Assist customers with loading purchases.
    • Complete all documentation associated with any of the above job duties.
    • May be required to perform other duties as assigned. Qualifications Experience: Previous retail leadership experience is required. Farming, ranching, pet/equine, or welding knowledge is strongly preferred. Must be 18 years of age or older and possess a valid driver's license. Education : High school diploma or the equivalent is required. Bachelor's degree in Business Administration or related field is preferred. Regardless of education level, you must be able to read, write, and count accurately. Professional Certifications : None. Other knowledge, skills or abilities :
      • Ability to perform and execute principle responsibilities of Team Members.
      • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Working Conditions
        • Working environment is favorable, generally working inside with moderate noise. Indoor floors and outdoor lots are generally hard surfaces (concrete, asphalt, etc.) Lighting and temperature are adequate. Ability to work outdoors in adverse weather conditions.
        • Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.
          • Promote a safe and productive work environment for all Team Members, customers, and vendors, as well as train Team Members on the appropriate application of policies and procedures. Physical and Mental Requirements (Essential Functions) This position is non-sedentary. It is essential that you have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely; to operate all equipment related to this position's job duties efficiently, safely, properly, and accurately; and to provide the highest level of customer service. You must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodations):
            • Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
            • Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack)
            • Ability to occasionally lift or reach merchandise overhead.
            • Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
            • Ability to move throughout the store for an entire shift.
            • Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
            • Ability to operate and use all other equipment necessary to run a store (e.g. dolly, hand truck, forklift, baler, computer, cash register).
            • Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
            • Ability to read, write, and count accurately to complete all documentation.
            • Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
            • Ability to process information / merchandise through the point-of-sale system.
            • Ability to successfully complete training and certification to dispense propane, and to dispense propane.
            • Ability to successfully complete all required training.
            • Ability to travel as required in support of district needs.
            • Ability to drive or operate a vehicle for business needs. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor. RETAIL ASSISTANT MANAGER Tractor Supply Company When it comes to retail skills and customer service, you're the real deal! What does it take to be a great RETAIL ASSISTANT MANAGER? The ability to deliver customer service excellence, hands-on leadership skills and a genuine understanding of all the facets of a retail operation. If you possess these attributes and think of retail as more than a job, but a passion, then Tractor Supply is the place to be. Bring your enthusiasm, can-do attitude and people skills, and we'll deliver a future filled with satisfying challenges and unlimited potential. Here, you'll partner with the Store Manager to ensure quality customer service, staff supervision and training, and take responsibility for key areas such as receiving, displays, freight movement and front-end controls. The right candidate is ambitious and eager to learn, so expect involvement in such areas as sales and profits, expense management and team leadership. Qualified candidates must have:
              • Retail supervisory/management experience, preferably in hard lines, with previous responsibility for product merchandising, scheduling, payroll, sales initiatives and P&L
              • A high school diploma or equivalent (a Bachelor's degree in agricultural science or business-related filed is desirable)
              • Scheduling flexibility
              • The ability to motivate others to achieve company goals
              • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
              • Strong verbal and written communication skills Excellent benefits, outstanding growth opportunities and quality of life are only the beginning. EOE WORK HARD. HAVE FUN. MAKE MONEYJob Requirements Education and Experience:
                • Previous retail experience preferred
                • High school diploma or the equivalent
                • Bachelor degree in agricultural-science or business related field desired
                • Highly motivated leader capable of motivating others to achieve company goals
                • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
                • Strong verbal and written communication skills
                • Must have a Valid Driver s License if you drive for company business Essential Skills: The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, team member is regularly required to:
                  • Perform and execute principle responsibilities
                  • Process information / merchandise through system and POS Register system
                  • Communicate effectively with team members and customers
                  • Read, write, and count to accurately complete all documentation
                  • Freely access all areas of the store including selling floor, side lot, stock area and register area
                  • Operate and use all equipment necessary to run a store such as a dolly, hand-truck, forklift, computer and cash register
                  • Squat, bend, stoop and climb ladders
                  • Move and transfer merchandise generally weighing 0 50 pounds throughout the store
                  • Work varied hours, days, night and weekends as business dictates, plus six days a week during peak seasons in the spring and fall
                  • Work a minimum of 40 hours per week
                  • Stand and walk for long periods of time often up to four hours straight without a break
                  • Travel to other store locations and to company functions

Keywords: Tractor Supply Company, Hanford , Retail Assistant Manager, Executive , Hanford, California

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